Privacy Policy
**Effective Date:** December 1st, 2024
**Last Updated:** March 1st, 2025
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Welcome to LYS Gala (“Company,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect your information when you visit our website, purchase tickets, or engage with our services.
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1. Information We Collect
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We collect different types of information to provide and improve our services:
- Personal Information: When you purchase tickets, register for our event, or contact us, we may collect your name, email address, phone number, billing address, payment details, and any preferences you provide.
- Automatically Collected Information: We collect data such as IP addresses, browser type, operating system, pages visited, time spent on pages, and device information through cookies, tracking pixels, and similar technologies.
- Transaction Details: If you make a purchase, we collect details of your transaction, including ticket type, purchase history, and payment method.
- Communications: Any correspondence you send to us, including customer support inquiries, feedback, or complaints.
- Social Media and Third-Party Integrations: If you engage with us through social media platforms or third-party services, we may collect publicly available information associated with your profile.
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2. How We Use Your Information
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We use your information for the following purposes:
- Ticket Processing & Event Management: To process ticket purchases, confirm reservations, and provide event-related services.
- Customer Service & Support: To respond to inquiries, process refunds, and assist with any issues.
- Marketing & Promotional Communications: To send special offers, exclusive invitations, and updates about future events, unless you opt out.
- Website Optimization: To personalize and improve your experience on our website, including analyzing user behavior and preferences.
- Security & Fraud Prevention: To detect and prevent fraud, unauthorized transactions, and other security risks.
- Legal Compliance: To comply with legal obligations, enforce our terms, and respond to official requests.
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3. How We Share Your Information
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We do not sell your personal information. However, we may share your data under the following circumstances:
- Service Providers & Third-Party Vendors: We work with payment processors, email communication services, analytics providers, and security partners to support our operations.
- Event Partners & Sponsors: If applicable, we may share necessary information with event sponsors, vendors, or co-hosts for event coordination purposes.
- Legal & Compliance Requirements: If required by law or in response to valid legal requests, we may disclose information to authorities or regulatory bodies.
- Business Transfers: In case of a merger, acquisition, or business sale, your data may be transferred as part of the transaction.
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4. Your Rights & Choices
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We respect your privacy rights and provide you with the following options:
- Opt-Out of Marketing Communications: You can unsubscribe from promotional emails at any time using the unsubscribe link provided.
- Access & Update Your Information: You may request access to, correction of, or deletion of your personal data by contacting us.
- Cookie Management: You can control cookies through your browser settings and disable tracking where applicable.
- Data Deletion Requests: In accordance with applicable laws, you may request that we delete certain data we have about you, except when required for legal or operational reasons.
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5. Data Security & Retention
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We implement industry-standard security measures, including encryption and secure servers, to protect your personal information. However, no online transmission is entirely secure. We retain data only as long as necessary for operational, legal, or security purposes.
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6. Cookies & Tracking Technologies
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We use cookies, web beacons, and similar tracking technologies to enhance user experience and analyze website traffic. You can modify cookie preferences through your browser settings. Blocking some cookies may affect website functionality.
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7. Third-Party Links & External Services
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Our website may contain links to third-party sites and services. We are not responsible for their privacy practices and encourage you to review their policies before engaging with them.
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8. Children’s Privacy
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Our services are not intended for individuals under the age of 18. We do not knowingly collect, use, or share personal information from minors. If we become aware of such data collection, we will take steps to delete it.
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9. International Data Transfers
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If you access our website from outside France, your data may be transferred to and processed in countries with different data protection laws. By using our services, you consent to this transfer.
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10. Changes to This Privacy Policy
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We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed.
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11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
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LYS Gala